Our Commitment

At Map Art Studio, we want you to be completely satisfied with your purchase. If you're not happy with your purchase, we're here to help.

Digital Downloads – Final Sale

All digital downloads are final sales. Once you download a high-resolution map file, that specific download is non-refundable, as you have received and can retain the digital good. The credit used for that download cannot be refunded or restored.

Credit Pack Refunds

Unused Credits

If you purchase a credit pack and have not used any credits, you may request a full refund within 7 days of purchase.

Partially Used Credits

If you have used some credits from your pack, we will refund the value of unused credits within 7 days of purchase, calculated at the per-credit rate you paid.

After 7 Days

We generally cannot offer refunds for credit purchases made more than 7 days ago. However, if you're experiencing technical issues with your downloads, please contact us and we'll work with you to find a solution.

Subscription Refunds

Monthly Subscriptions

You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period. We do not provide prorated refunds for partial months.

Annual Subscriptions

For annual subscriptions, you may request a prorated refund within 30 days of purchase if you have not used more than one month's worth of subscription credits.

Download Issues

If you experience technical issues with your download (corrupted file, wrong format, rendering error, etc.), we will either:

Provide a new download at no additional cost
Credit the download back to your account
Provide a refund for that specific download

Please contact us within 7 days of the download with details about the issue.

How to Request a Refund

To request a refund, please:

Email us at support@mapart.shop
Include your account email and order details
Describe the reason for your refund request

We aim to process all refund requests within 3-5 business days. Once approved, refunds will be credited to your original payment method within 5-10 business days, depending on your bank.

Non-Refundable Items

The following are not eligible for refunds:

Credits that have been used for downloads (completed downloads are final sales)
Promotional, bonus, or gifted credits
Purchases made more than 7 days ago (for credit packs)
Annual subscriptions after 30 days

Dispute Time Limit

Any refund disputes must be submitted within 30 days of the original purchase date. Disputes submitted after this period will not be considered.

Chargebacks and Payment Disputes

Please contact us before initiating a chargeback. We are committed to resolving any issues fairly and promptly.

If you initiate a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue with us:

Your account will be immediately suspended
Any pending refund request will be denied
You may be permanently banned from the Service
We reserve the right to pursue collection of any amounts owed, plus associated fees

Fraudulent chargebacks (disputing a legitimate charge) may be reported to fraud prevention services and may result in legal action.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us at support@mapart.shop. We're always happy to help resolve any concerns before they become issues.

Refund Policy